Are you an analytical problem-solver with a knack for streamlining processes?

Do you thrive in dynamic environments, supporting teams to achieve operational excellence?

Can you connect strategy with action to deliver exceptional patient experiences?

Position Summary:

We are seeking a motivated and detail-oriented Operations Specialist to play a pivotal role in optimizing clinic performance and enhancing operational efficiency. Reporting to the Vice President of Clinical Operations, you will act as a remote Practice Manager, providing critical support to multiple clinics and ensuring consistent operational success.

You’ll utilize data insights, cross-functional collaboration, and leadership skills to maintain operational standards, identify gaps, and improve clinic workflows. Your role will balance day-to-day tactical support with the development of long-term, scalable strategies to strengthen our commitment to exceptional patient care.

Who You Are:

• A systems thinker who thrives on identifying gaps and optimizing processes to drive performance.


• Tech-savvy and comfortable with clinic management systems, scheduling tools, and data analysis platforms.


• Adaptable and proactive, ready to jump into Practice Manager duties remotely when needed.


• A team collaborator who builds relationships with clinic teams and HQ stakeholders alike.


• Passionate about operational excellence and its impact on both patients and staff.

Key Responsibilities:

    1. Operational Support:

• Serve as a qualified remote Practice Manager when required, supporting clinics across Canada.


• Provide tactical and strategic assistance to clinics to optimize their schedules, staffing, and workflows.

    2. Scheduling Management:

• Maximize clinic productivity by maintaining full schedules, managing cancellations, and identifying booking opportunities.


• Collaborate with clinic teams to ensure effective pre-booking, overdue appointment management, and same-day adjustments.

    3. Capacity Planning:

• Forecast staffing needs and develop optimized schedules to handle both short-term and long-term demands.


• Assist clinics in addressing labor needs and ensure FTE counts align with operational goals.

    4. Data Analysis & Reporting:

• Analyze clinic performance data to identify trends, gaps, and opportunities for improvement.

• Report findings to senior management and recommend actionable solutions.

    5. Leadership & Training:

• Work with senior management to develop and deliver comprehensive training programs for clinic operations.


• Motivate clinic teams and foster a culture of excellence, accountability, and continuous improvement.

    6. Compliance & Audits:

• Conduct clinic audits to ensure compliance with operating standards and approved policies.


• Support clinics in achieving occupational health and safety requirements.

    7. Patient Experience & Brand Management:

• Partner with Marketing to drive patient engagement campaigns and maintain strong clinic branding.


• Support clinics in delivering a seamless, patient-focused experience across all touchpoints.

    8. Supply & Financial Management:

• Optimize inventory management while maintaining budgets and cost efficiency.


• Ensure account receivables are processed promptly, reducing overdue balances.

What You Bring:

• 1-3 years of leadership experience, preferably in healthcare, operations, or business management.


• A proven track record of building high-performing teams and improving operational outcomes.


• Proficiency in Microsoft Office and clinic management software.


• Strong analytical and problem-solving skills to interpret data and drive informed decisions.


• Excellent interpersonal and communication skills, with the ability to inspire and lead others.


• A commitment to creating efficient systems that enhance patient and staff experiences.

Why Join Us?

• Play a vital role in supporting clinics and advancing patient care.


• Enjoy dynamic and diverse career opportunities with room for growth.


• Be part of a collaborative and innovative environment that values operational excellence.


• Access comprehensive training programs to develop your leadership skills.

If you're ready to make a meaningful impact, we’d love to meet you!