We are currently looking to add a talented Director of Operations to our team to help us continue grow successfully within the Canadian market. In 2016, Goodfood was recognized by the magazine Canadian Business as a pioneer in digital commerce innovation.

Responsibilities

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  Operations

  
  




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  Manage the smooth functioning of high paced weekly production cycles

  
  


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  Develop, implement, improve and maintain efficient production systems that scale and maintain the Goodfood quality standard

  
  


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  Identify and lead the implementation and use technology solutions to continuously improve operations, reporting and forecasting

  
  




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  Build a world class production team

  
  




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  Lead the organization and  hiring of your supporting team to assure amazing customer experience, improve efficiency and maintain a safe working environment

  
  


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  Lead and motivate over 120 current  production associates and team managers

  
  


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  Lead and develop training and onboarding programs (estimated at 200-300 production staff over the next 12 months)

  
  




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  KPIs and Budget Management

  
  




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  Identify and implement ways to reduce working capital

  
  


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  Oversee the inventory of all packaging and shipping items for production cycles and accounting purposes

  
  


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  Have major impact on Goodfood’s gross margin  

  
  


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  Report and manage weekly KPIs

  
  




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  Gross Margin

  
  


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  % of customers with quality concerns

  
  


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  Workforce efficiency / $ cost per order

  
  


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  Packaging cost per order

  
  


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  Workforce satisfaction

  
  






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  Health and Food Safety

  
  




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  Ensure proper food safety is being respected in all parts of the production process

  
  




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  Work with relevant regulatory committees

  
  


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  Perform regular internal audits

  
  




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  Ensure proper training for health and safety of workforce

  
  


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  Perform quarterly internal audits of production area based on CFIA guidelines

  
  




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  Work with COO to improve overall packaging experience (supplier relationships, performance, quality, production efficiency)

  
  


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  Work with logistics team to improve client delivery experience (supplier relationships, performance, quality)

  
  

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  Continuously collaborate with sourcing, IT and  member happiness teams to improve customer experience and solve issues;

  
  

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  Tasks include but are not limited to the above as the role is in constant evolution.

  
  

Requirements

Bachelor's degree completed;

5+ years of experience in operations or logistics management;

Proficiency in both english and french (oral and written);

Demonstrated ability of managing cost performance, supply/demand forecasting and distribution execution;

Proven experience in quickly scaling a production system;

Strong organization skills, priority management and attention to detail;

Full competence with Google Apps and Microsoft Office;

Comfort in working in both supervised and unsupervised environments;

Strong ability to work in an fast paced and rapidly changing environment;

B2C E-commerce experience (an asset);

5S and TPS training (an asset)