We're currently looking for many enthusiastic and highly motivated problem solvers who are passionate about delivering exceptional customer service. As a Member Happiness Specialist, you’ll act as a product expert able to help our customers with any questions or issues they may have.

Responsibilities

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  Answer customers emails, live chat sessions and phone call inquiries in a timely and courteous manner.

  
  


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  Assist customers in managing their Goodfood accounts.

  
  


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  Be a product expert, including our ever-changing menus and market items.

  
  


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  Think on your feet to devise creative solutions to any and all problems that arise.

  
  


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  Occasionally follow up with delivery service provider.

  
  

Qualifications

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  University or College degree completed

  
  


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  Perfectly bilingual (English and French) 

  
  


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  1-2 years experience in a customer service related position

  
  


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  You're a true people person and  you have a contagious happy attitude!

  
  


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  You have stellar written and verbal communication skills

  
  


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  You're passionate about understanding problems and making things right. 

  
  


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  Ability to multitask and efficiently manage stress