CAFE & FAN EXPERIENCE LEAD

CAFÉ & FAN EXPERIENCE LEAD

Full-time | In-person | Calgary, AB

We’ll start reviewing applications as they come in and keep this posting open until we find the right person.

This isn’t a typical Cafe Manager job - this role owns one of the most visible, high-impact parts of our business, which is how people experience Righteous in real life.

That means two things need to happen at the same time: You deliver exceptional, memorable fan experiences, and you run a tight, revenue-generating operation.

We are not looking for someone to “manage the café.” We are looking for someone to own the entire fan experience engine, including café, events, activations, and everything in between, and make it perform!

About Righteous

Righteous exists to enrich people’s lives, one tiny spoonful at a time.

We believe businesses should do more than sell products. They should treat people well, challenge industry norms, pursue quality without compromise, and leave things better than they found them. We think differently, act differently, and hold ourselves to a high standard.

We just happen to do it by making gelato.

To Apply

Please complete the full application.

When you send us your resume, please include a short cover letter answering the following questions:

1. What value would you bring to our team? (other than the 10 things listed below)
2. What brand on social media do you admire and why?
3. Why do you want to work with Righteous?
4. What would you hope to learn from this experience?
5. What makes you weird?

The Role

Reporting to the Brand Manager, this role owns all in-person fan experiences end-to-end. That includes the café, Gelato Academies, events, food truck, Vespa activations, and anything else that brings our brand to life in the real world.

You are responsible for both sides of the equation:

• Delivering a world-class fan experience that reflects our core virtues of connection, fun, and belonging.
• Driving revenue, efficiency, and performance to deepen brand love and loyalty.

What you’ll Own

Fan Experience & Events

• Own the end-to-end planning and execution of all fan-facing experiences, ensuring a 5-star interaction in person, over the phone, and online.
• Lead on-site delivery including Culture Tours, Tastings, Gelato Academies, and private events.
• Plan and execute off-site brand activations and community events that bring the brand to life.
• Revenue & Performance
• Meet and exceed Weekly and Monthly Sales Targets through strong operational execution.
• Drive incremental revenue through Food Trucks, Vespa experiences, and other paid programs.
• Track, analyze, and optimize performance across all experiences, adjusting pricing and offerings based on margins and feedback.
• Evolve paid experiences to increase conversion, repeat bookings, and lifetime fan value.

Leadership & Team Management

• Hire, onboard, train, and manage the Brand Ambassador team.
• Own workforce planning and scheduling across all business units.
• Provide ongoing coaching and feedback to build a high-performing, engaged team.
• Ensure accurate and timely payroll approval for the team.
• Track and reconcile promotions, coupons, and product use
• Café Operations
• Own day-to-day Gelato & Coffee Bar operations, including scheduling, inventory, and service standards.
• Oversee small-batch gelato production and ensure accurate tracking.
• Maintain safety, cleanliness, and sanitation standards at all times.
• Partner with Innovation on seasonal flavours and café-exclusive offerings.

E-commerce & Inventory

• Oversee operational execution of café and experience-related e-commerce (Shopify).
• Maintain inventory accuracy across all platforms and fulfillment partners.
• Track and reconcile free product distribution and coupon redemptions.

What Success Looks Like

• The café runs smoothly, efficiently, and profitably
• Fans consistently leave with a great experience and come back again and again
• Events and activations drive both revenue and brand love
• The team is engaged, well-trained, and reliable
• You can see what’s working (and what’s not) and act on it quickly
• Nothing falls through the cracks

Who You Are

• A Natural Leader: You lead by example, living the brand and our 8 core virtues every day.
• Self-Motivated: You are hands-on and identify where impact is needed most without waiting for direction.
• A Clear Communicator: You possess expert-level customer service skills, whether in person or via written correspondence.
• Organized & Adaptable: You are comfortable managing multiple priorities in a fast-paced environment.

What You Bring

Experience

• Experience: 1-4 years in hospitality, marketing, communications, or customer-centric environments.
• Leadership: Proven ability to lead and develop small teams (3-10 people).
• Operational Acumen: Experience managing labor, daily workflows, and basic business/HR tools.
• Compliance: ProServe certified (or a solid understanding of AGLC regulations).
• Practicality: Valid Alberta driver’s license, access to a vehicle, and the ability to stand for extended periods (3-8 hours).

Skills

• Strong organization and follow-through
• Clear, direct communication
• Ability to manage multiple priorities at once
• Good judgment and problem-solving
• Comfort working with basic financials (labour, costs, revenue)

Practical Requirements

• Your own laptop
• Able to work evenings, weekends, and events
• Physically able to be on your feet for extended periods
• Valid Alberta driver’s license and access to a vehicle
• ProServe certification (or willing to get it)

Non-negotiables

At Righteous, we believe that how you do anything is how you do everything, and that how people show up has not only an impact on our results, but also those they work with. Our Core Virtues & Belonging Commitment, help us continue to have a world class culture, that exemplifies creating a place that makes the world more awesome.

We also expect you to consistently deliver on the Ten Things That Require Zero Talent: Being on time. Work ethic. Effort. Body language. Energy. Attitude. Passion. Being coachable. Doing extra. Being prepared.

Why this role exists

We are building a brand people don’t just buy, they experience. This role exists to make sure those experiences are intentional, consistent, and impactful, while also being financially strong and scalable.

Total Rewards:

• Base Salary $44k-$54k/year.
• Bonus Opportunity tied to Café & Experience performance
• Opportunity to share in our success through our Equity Incentive Plan
• Comprehensive benefits supporting physical and mental health, including medical, dental, vision, critical illness, long-term disability, out-of-country emergency coverage, and an Employee Assistance Program
• Time Off & Wellbeing

-10 vaycay days to start, increasing to 15 days after 5 years 🏄🏼‍♂️
-5 paid flex days, plus 1 extra flex day for each year of service 🎉
-5 paid personal health days 🧠
-1 paid birthday day! 🎂
-Up to 5 paid bereavement days 🙏

• Personal & Professional Development Fund to support your growth
• Free Weekly pints & bars (yes, really!)
• Free In-house coffee & gelato bar + snacks for days!
• Compensation will depend on experience, capability, and overall fit for the role.

Come as you are. Everyone is welcome here :)

To Apply

Please complete the full application.

When you send us your resume, please include a short cover letter answering the following questions:

1. What value would you bring to our team? (other than the 10 things listed above)
2. What brand on social media do you admire and why?
3. Why do you want to work with Righteous?
4. What would you hope to learn from this experience?
5. What makes you weird?

If you’re reading this and thinking “I’m not sure I check every box” ... apply anyway. Research shows that women and people of colour are less likely to apply unless they meet every single requirement. We care way more about your potential, your mindset, and how you show up than a perfect resume. If this role excites you, we’d genuinely love to hear from you.

Righteous is an equal opportunity employer and does not discriminate against any applicant for employment on any basis including, but not limited to: race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, marital status, predisposing genetic characteristics and genetic information, or any other classification.