Customer Service and Sales Associate

We are iTAN Advanced Tanning Studios, a network of tanning salons based in the Ottawa area. Our mission is to help our customers’ self-confidence by achieving the look they desire. Our trained staff consult with every customer and guide them to a solution that best suits their needs. 

Right now, we’re hiring for full-time and part-time positions at multiple locations to join our growing team. 

Customer Service and Sales Associate

One of your roles in this position is to make sure our customers receive the best experience they can possibly imagine. Whether they frequent the salon regularly or are coming in for the first time, you will be servicing our customers in a responsive and friendly manner. You will also help them decide on a tanning service that works for them; being personable, informative and asking the right questions will help you build long-lasting relationships.

You will also maintain the salon floor, keeping it tidy and organized. On an operational level, you will:

• Conduct opening and/or closing duties, opening the cash registers and keeping them balanced throughout the day
• Greet and care for customers during their visits
• Check all tanning equipment for malfunctions and report to service maintenance
• Manage client accounts and ensure proper exposure times are followed
• Schedule spray tan appointments
• Perform inventory checks on all product
• Maintain the salon floor; cleaning store fixtures, tanning beds and other equipment 

Those who succeed in this position like to learn[1]  about safe tanning, healthy skin and the benefits of indoor tanning.  They[2]  believe in contributing towards company growth and aren’t afraid to share their input on how the store can be improved. Our best employees are go-getters that can up their work pace during busy periods and have a knack for turning one-time visitors into returning clientele.   

Working at iTAN Studios 

Over 17 years, we have grown into a network of salons that emphasizes innovation, self-confidence and great customer care. We’re all about making people feel better about themselves and we know that we wouldn’t be where we are today without our staff. Ask anybody who works here and they’ll tell you about our company culture and the lifelong friendships that they’ve developed here. We train our employees on best practices and occasionally hold team building exercises. 

We always strive to be better and look to our employees to provide us with feedback. If you have an idea that you think will benefit us, speak up! We appreciate and consider any input that can help us become better at what we do. 

We are hiring 3 part-time positions for all Kanata location. Part-time staff will work 15-20 hours a week, earning $11.60 an hour plus commission. We regularly hold staff competitions where we reward the winners with cash bonuses and multiple commission opportunities to show our appreciation. 

Qualifications

• One year of experience in a customer service position, preferably in a client-facing setting.
• Experience in a retail or product sales role is an asset
• Knowledge of the tanning industry is an asset 

In addition, applicants must be 18 years of age or older to apply. 

How to Apply 

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application. 

We will review applications as they are received and look forward to hearing from you.