Senior IT Generalist

Position Summary:

The Senior IT Generalist  serves as the organization's primary owner of enterprise technology platforms, integrations, and systems infrastructure — balancing hands-on execution with strategic oversight. This role combines platform administration (Google Workspace and enterprise SaaS tools), systems integration and data-flow governance, and technology infrastructure oversight, while also overseeing (and occasionally performing) front-line technical support. The Senior IT Generalist  partners closely with subject-matter experts across the business, a dedicated fractional support resource for day-to-day helpdesk needs, and an external managed service provider (MSP) responsible for cybersecurity, data privacy, and compliance. 

This is a full-time, salaried position based in Burlington, VT with a hybrid office schedule.

Responsibilities:

Enterprise Platform & Systems Ownership

• Serve as Master Administrator for enterprise technology platforms, including full ownership of Google Workspace administration and configuration.

• Coordinate with subject-matter experts (SMEs) on other enterprise systems (e.g., Rippling, HubSpot, SageX3, Slack, Monday, Tableau) to ensure platforms are configured, maintained, and used effectively.

• Own and maintain integrations across enterprise platforms, with particular focus on Workato and other middleware connecting business systems.

• Evaluate and recommend technology enhancements across the business to support evolving needs.

• Identify, help implement, and oversee AI-driven solutions in partnership with business stakeholders.

• Collaborate with the Marketing team to optimize tech stack, CRM, and data analytics tools while also monitoring performance and security of web platforms.

Data, Documentation & Change Management

• Maintain enterprise systems and data-flow documentation and diagrams, keeping them current as systems evolve.

• Work cross-functionally to evaluate and execute change management initiatives that impact data flows across systems and Product technology stack.

• Implement and maintain Google Drive folder structure and user permissions, including ongoing access reviews.

• Create and maintain the organization's Documentation Management System, applying Quality Management System (QMS) principles and best practices.

Infrastructure & Support Oversight

• Oversee and maintain network infrastructure across BTV and Springfield locations, troubleshooting as needed.

• Provide hands-on troubleshooting for hardware issues, and oversee front-line resolution of software and access-related helpdesk requests handled by remote, fractional support staff.

• Manage user onboarding and offboarding, ensuring timely and secure provisioning/de-provisioning of accounts and equipment.

• Oversee training of users on enterprise platforms, either directly or in partnership with platform SMEs.

• Track and maintain equipment inventory across the business.

Security & Compliance Partnership

• Serve as the internal point of contact for the organization's managed service provider (MSP) on cybersecurity, information security, and data privacy compliance matters.

• Support implementation of data governance and privacy policies aligned with ISO 27001 objectives, in coordination with the MSP.

• Coordinate recurring, required employee training on cybersecurity and data privacy delivered in partnership with the MSP.

Qualifications: 

• 5+ years of IT experience in a physical office environment

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)

• Proven success managing enterprise systems including or similar to Google Workspace, HubSpot, Sage X3, Monday.com, JIRA, Tableau, Rippling and Slack; Proficiency with Mac and PC computers

• Familiarity with AI technologies, automation frameworks, or data analytics tools, and demonstrated ability to evaluate and implement digital solutions that drive process improvement and innovation

• Foundational hardware and network troubleshooting skills

• Familiarity with data security, data privacy, and compliance frameworks (ISO 27001 exposure a plus)

• Experience with documentation practices and, ideally, Quality Management System (QMS) processes

• Demonstrated ability to balance reactive support demands with sustained, planned strategic project work

• Excellent communication and interpersonal skills, with patience for training and supporting end users

• Strong written and verbal communication skills, including the ability to present to staff 

• Travel to our manufacturing facility in Springfield, VT 6-8 times per year