Administrative Assistant, Receptionist

Durward Jones Barkwell is one of the largest public accounting firms in the Niagara, Hamilton, and Halton regions, with offices spanning from Burlington to St. Catharines. The firm was founded in 1940 and features a dynamic group of professionals.

"Big enough to know, small enough to care." At DJB, these are the words we live by. We value our clients, and taking care of their unique needs is what drives our business. As part of our team, you will realize that to us, nothing is trivial. We have the experience to handle any situation, from complex mergers and acquisitions to assisting new entrepreneurs through the many facets of starting a small business. We do all this while remaining personally involved with our clients and the communities where we work and live.

As one of Hamilton-Niagara’s Top Employers and one of Canada's Top Small & Medium Employers for 2026, we lead in offering our employees an exceptional place to work. We provide all our employees:

• Competitive compensation and benefits package
• Flexible work-life balance and summer hours
• Professional development, learning, and growth support
• A dynamic team of employees who desire to see everyone succeed!

Our Firm has an opening for an Administrative Assistant-Receptionist, to join our team. The position details are as follows:

• Status: Full-Time, Permanent
• Office Location: Hamilton
• Salary Range: $49,500-$66,000
• This role will participate in our Firm's structured Bonus program, and is eligible to receive our benefits plan.
• Reason for Hire: Replacement

Reporting to Partners and Managers, you will be responsible for:

• Promptly and courteously satisfying the needs of our clients in person, through email, and over the phone
• Maintaining an attractive reception area, ensuring it is kept tidy and fully stocked with brochures & business cards, and restocking as necessary
• Maintaining office cleanliness and supplied, including boardrooms and common areas

• Maintaining kitchen cleanliness and supplies, including the disposal of expired items, upkeeping fridge stock, the utilization of dishwashers, etc.
• Greeting clients as they visit the office, and offering refreshments
• Answers routine questions and general inquiries from clients, referring higher-level inquiries to the appropriate person
• Answering all incoming telephone calls on a multi-line telephone system and directing calls to the appropriate person
• Relaying messages to ensure clients receive prompt replies and high-quality service
• Receiving information provided by clients (i.e. accounting records, minute books, etc.), logging into the register (if applicable – e.g. T1s), and distributing to the appropriate person
• Maintaining CRA tracking log to record items sent and received to CRA
• Distributing information to clients such as T4s, T5s, T1s, and other client information
• Serving as back up to the Administrative Assistant role as required to support office and Firm objectives

The successful candidate will have:

• Successful completion of a Business or Office Administration program, or equivalent experience
• Previous experience in a professional services firm and a familiarity with accounting is an asset
• Proficient in Word, Excel, and PowerPoint, with an aptitude to learn standard firm software and other relevant applications and technical/office equipment
• Ability to differentiate when to take action independently or to escalate to appropriate personnel
• Ability to multitask and meet multiple and/or unpredictable deadlines in a demanding environment

• Demonstrates a high degree of confidentiality within a fast-paced and deadline-driven environment

If you are a confident, dedicated, and hardworking professional motivated to deliver high-quality service and value to clients, we would love to hear from you!

We appreciate all who express interest; however, only those selected for an interview will be contacted.

Additional Information:

Accessibility: In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, DJB will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of any accommodation(s) required, and we will work with you to ensure a fair and accessible recruitment experience.

Use of AI Tools: AI tools may be used to support parts of the recruitment process (such as screening resumes and scheduling or organizing candidate information). Final decisions on all hiring steps are always made by our HR and management teams.