As a charismatic, organized leader, you are the connection between our customers and our service technicians at our Radville location. You oversee service operations within the dealership to ensure the highest level of internal and external customer satisfaction. You monitor and contribute to profitable service labor sales and exercise disciplined expense control. You effectively engage department personnel to meet and exceed customer and performance expectations.

Behaviours to be effective in this role:

• Strong customer focus and a solid work ethic


• Excellent communication skills both verbal and written


• Diplomatic, level-headed and personable working for the greater good of the business


• Understand financial data preferably in a dealership setting


• Organized and effective leader

Qualifications:

• 3+ years experience working in a Service Department, supervisory experience preferred


• Thorough understanding of agriculture equipment and diagnosis


• Familiar with John Deere and competitive products


• Computer savvy


• Ability to work extended hours and weekends


• High School Diploma or equivalent experience

Duties include but are not limited to:

• Interacts and communicates with customers regarding equipment problems


• Schedules and assigns jobs and work areas to the Service Department team according to their skills and knowledge


• Reviews and monitors paper work for completeness and accuracy


• Communicates, enforces, and monitors effective department processes to contribute to a positive internal and external customer experience


• Manages, develops and leads service personnel monitoring training requirements and providing ongoing feedback through regular coaching and formal performance reviews 


• Monitors service sales on a monthly basis to ensure efficiencies and achievement of corporate and profit goals


• Involved with the development and execution of the Corporate Service Marketing plan by providing outreach supporting corporate brand image through customer phone calls, career fairs, networking events, customer clinics, field days, and related promotional events

Radville is a thriving community of just under 900 people located along the Long Creek in the scenic Missouri Coteau region of Southeast Saskatchewan.  Quiet, well-treed streets characterize this quaint Saskatchewan town; a tribute to the “Proud Prairie People” who built it.